Terms & Conditions

1. General Information

These Terms & Conditions define the rules for using the online shop available at https://www.fluffiverse.com and the rules for placing orders, concluding sales contracts, payments, deliveries, complaints, and consumer rights.

The online shop is operated by Patrycja Mancewicz conducting business activity under the name Patrycja Mancewicz.

Form of business activity: Sole proprietorship (Jednoosobowa Działalność Gospodarcza)

Business address: ul. Jurowiecka 15/11 15-101 Białystok

NIP (Tax Identification Number): 9662122770

REGON: 380923300

VAT EU number: PL9662122770

Email address: fluffiverse@proton.me

Hereinafter referred to as the "Seller".

The Shop sells physical products, including 3D-printed plant accessories and related products.

These Terms & Conditions apply only to sales made to consumers.

A consumer is a natural person purchasing products for purposes unrelated to their business or professional activity.

2. Definitions

For the purposes of these Terms & Conditions:

Customer - a natural person who uses the Shop or places an order.

Consumer - a Customer who purchases products for purposes unrelated to their business or professional activity.

Shop - the online shop operated by the Seller at https://www.fluffiverse.com.

Product - a physical item available for purchase in the Shop.

Custom Product - a product manufactured according to the Customer's individual specifications, including personalized products, modified designs, custom dimensions, colors, text, graphics, or other individual requirements.

3. General Rules

1. The Seller conducts sales through the Shop via electronic means.
2. The information presented in the Shop, including product descriptions, images, prices, and availability, does not constitute a binding offer until the Customer places an order and the Seller confirms acceptance of the order.
3. The Customer must provide accurate and complete information necessary to process and deliver the order.
4. The Customer must use the Shop in accordance with applicable laws and these Terms & Conditions.
5. The Seller reserves the right to update product availability, descriptions, and prices. Changes do not affect orders already accepted by the Seller.

4. Products and 3D Printing Information

1. The Seller offers products manufactured using 3D printing technology.
2. Products may be manufactured from materials including: PLA; PETG; other materials specified in the product description. Some products may contain additional components, such as glass tubes, where required by the product design.
3. Due to the nature of 3D printing technology, products may have minor visual characteristics, including: visible layer lines; small surface variations; slight differences in texture; minor differences in color between production batches. Such characteristics are typical for 3D-printed products and do not constitute defects if they do not affect the product's functionality or conformity with the contract. Minor differences between individual products are a natural result of the manufacturing process and do not affect the functionality or intended use of the Product.
4. Colors displayed on a screen may differ slightly from the actual product due to individual device settings and display technology.
5. Products should be used according to their intended purpose and any instructions provided by the Seller. The Seller is not responsible for damage resulting from improper use, excessive exposure to heat, unsuitable environmental conditions, or use inconsistent with the product description. The Customer should use products according to their intended purpose and any care instructions provided by the Seller.

5. Custom and Personalized Products

1. The Seller may offer products that can be personalized or manufactured according to Customer requirements.
2. Custom Products may include, in particular: personalized text or names; custom dimensions; custom colors; modified designs; products created according to Customer instructions.
3. The Customer is responsible for providing correct and complete information, measurements, files, and instructions necessary for creating a Custom Product. The Seller is not responsible for errors resulting from incorrect or incomplete information provided by the Customer.
4. Before production begins, the Seller may request confirmation of the final specifications.
5. The Customer may request cancellation of a Custom Product order before production has started. Once production has started, cancellation may not be possible due to the individual nature of the Product.
6. Custom Products are manufactured specifically for an individual Customer and may not be eligible for return under the statutory right of withdrawal, as described in Section 10 of these Terms & Conditions.
7. The Seller remains responsible for defects, damage, or lack of conformity of Custom Products.

6. Ordering Process

1. To place an order, the Customer selects Products; adds them to the shopping cart; provides required delivery and contact information; selects a payment method; and confirms the order.
2. Before submitting an order, the Customer can review and correct entered information.
3. By placing an order, the Customer submits an offer to purchase the selected Products.
4. After receiving the order, the Seller sends an order confirmation by email.
5. A sales contract is concluded when the Seller confirms acceptance of the order electronically by sending an order confirmation to the email address provided by the Customer.
6. The Seller reserves the right to refuse an order if the Product is unavailable, technical errors occurred, or information provided by the Customer prevents fulfillment. If payment has already been made, the Seller will refund the Customer.
7. The Seller stores information relating to completed orders for the period required by applicable law. The Customer may request access to order information by contacting the Seller.

7. Prices and Payments

1. All prices displayed in the Shop are shown in EUR and include applicable VAT.
2. Shipping costs are displayed separately before placing the order unless clearly included in the product price.
3. Available payment methods are provided through Mollie B.V. Payment methods available to the Customer may include payment cards and other electronic payment methods offered through Mollie.
4. The Seller does not store complete payment card details.
5. For deliveries outside the European Union, the Customer may be responsible for import VAT, customs duties, clearance fees, and other charges imposed by the destination country.

8. Delivery

1. The Seller delivers Products to European countries.
2. Orders are usually dispatched within 1-3 business days from confirmation of payment.
3. Custom Products may require a longer production time. The Customer will be informed about extended processing times where applicable.
4. Deliveries may be carried out through DPD Polska Sp. z o.o.; DHL Parcel Polska Sp. z o.o.; InPost Sp. z o.o.; UPS Polska Sp. z o.o.; or Poczta Polska S.A.
5. Delivery times depend on the destination country and selected delivery method.
6. If delivery cannot be completed due to reasons attributable to the Customer, including providing incorrect delivery information or failure to collect the parcel, the Seller may charge reasonable costs related to returning or resending the shipment.
7. The Customer is responsible for providing correct delivery information. The Seller is not responsible for delays caused by incorrect or incomplete delivery details provided by the Customer.

9. Transfer of Risk

1. For consumer purchases, the risk of accidental loss or damage to the Product transfers to the Customer when the Customer or a third party indicated by the Customer receives the Product.
2. The Customer should inspect the package upon delivery and report any visible transport damage to the carrier and the Seller as soon as possible.

10. Right of Withdrawal

1. A Consumer has the right to withdraw from a distance contract within 14 days without giving any reason.
2. The withdrawal period begins on the day when the Consumer receives the Product.
3. To exercise the right of withdrawal, the Consumer must inform the Seller by email: fluffiverse@proton.me before the withdrawal period expires.
4. The Consumer may use the statutory withdrawal form, but its use is not mandatory.
5. The Consumer must return the Product within 14 days from informing the Seller about withdrawal.
6. The Consumer is responsible for the direct cost of returning the Product unless otherwise required by law.
7. The Seller shall reimburse the Consumer all payments received, including the cost of the least expensive standard delivery method offered by the Seller, without undue delay and no later than 14 days after being informed of the Consumer's decision to withdraw from the contract. The Seller may withhold reimbursement until the returned Product has been received or until the Consumer has provided evidence of having sent back the Product, whichever occurs first. Any additional costs resulting from the Consumer's choice of a delivery method other than the least expensive standard delivery method offered by the Seller shall not be reimbursed.
8. The refund is made using the same payment method used by the Consumer unless the Consumer agrees otherwise.

11. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to Products that:

are manufactured according to the Consumer's individual specifications; are personalized; are clearly customized for the Consumer.

This includes Custom Products such as items with personalized text, custom designs, individually requested dimensions, or other modifications made according to Customer requirements.

Standard Products offered in the Shop that have not been individually customized remain subject to the statutory 14-day withdrawal right.

12. Complaints and Legal Conformity

1. The Seller is responsible for Products that do not conform to the contract.
2. Consumers have statutory rights regarding defective or non-conforming Products.
3. Complaints should be submitted by email: fluffiverse@proton.me
4. The complaint should include, where possible: Customer details; order number; description of the problem; photographs or other supporting evidence, if available.
5. Providing the above information helps the Seller process the complaint more efficiently but is not a condition for submitting a valid complaint.
6. The Seller will confirm receipt of the complaint as soon as reasonably possible and will provide a response within 14 days of receiving it. If the Seller does not respond within this period where required by applicable law, the Consumer's request may be considered accepted to the extent provided by law.

14. Intellectual Property

1. All content available in the Shop, including product designs, photographs, graphics, descriptions, trademarks and branding elements, belongs to the Seller or is used with appropriate rights.
2. Copying, reproducing, distributing, or commercially using Shop content without permission is prohibited.
3. Purchasing a Product does not transfer intellectual property rights to the Customer.

15. Personal Data Protection

Information regarding processing of personal data is available in the Privacy Policy available at:

Privacy Policy

16. Out-of-Court Dispute Resolution

Consumers may use available methods of out-of-court complaint and dispute resolution according to applicable law.

This does not limit the Consumer's right to pursue claims through courts.

17. Final Provisions

1. These Terms & Conditions are governed by Polish law. However, this choice of law does not deprive Consumers of the protection granted by mandatory provisions of the law of their country of habitual residence.
2. The Seller reserves the right to amend these Terms & Conditions. Changes do not affect orders placed before the changes entered into force.
3. The language of the sales contract and communication between the Seller and the Customer is English.
4. The current version of the Terms & Conditions is available at: Terms of Use.